Troubleshooting
The app says it is not authorized
Section titled “The app says it is not authorized”The sign-in expired or the app was disconnected. Remove Sort from the app and add it again, or reconnect it from the app’s connector settings. Check Settings › AI apps in Sort to see whether the app is still connected.
“This connection link does not work”
Section titled ““This connection link does not work””The app asked Sort to return to an address it did not register, or the request is incomplete. Start again from the app. If it happens again, contact the app’s support.
The app cannot see a page
Section titled “The app cannot see a page”The app has your access. If you cannot open the page in Sort, the app cannot read it. Ask a team owner for access, then try again.
The app works in the wrong workspace
Section titled “The app works in the wrong workspace”A connection belongs to the workspace you were signed in to when you selected Allow. Sign in to the other workspace in Sort, then connect the app again.
An approval link says the request expired
Section titled “An approval link says the request expired”Approvals expire after 30 minutes. Ask the app to try the action again.
The app says it is rate limited
Section titled “The app says it is rate limited”The app made too many requests in a short time. It can try again after the time Sort tells it. See Rate limits.
Your company blocks custom connectors
Section titled “Your company blocks custom connectors”Some Claude and ChatGPT business plans allow only connectors that an admin approved. Ask your admin to add https://trysort.com/mcp.
Still stuck
Section titled “Still stuck”Email support@trysort.com with the app name and the time of the problem.